Support Centre

Frequently asked questions

Everything you need to know about smart links, dynamic QR codes, analytics, and plans. Can't find what you're looking for? Reach out to our team.

Getting Started

Smart Links

QR Codes

Analytics

Pricing & Account

Still have questions?

Our team is happy to help with any questions about your account, features, or plans.

Contact support Visit community forum

LinkTraceIQ

Support Centre

Frequently asked questions

Everything you need to know about smart links, dynamic QR codes, analytics, and plans. Can't find what you're looking for? Reach out to our team.

Getting Started

Smart Links

QR Codes

Analytics

Pricing & Account

Still have questions?

Our team is happy to help with any questions about your account, features, or plans.

Contact support Visit community forum

Frequently asked questions

Getting Started

What is LinkTraceIQ?

How does click tracking work?

What makes a smart link different from a regular short URL?

Do I need technical skills to use LinkTraceIQ?

Smart Links

How many smart links can I create on each plan?

Can I set my smart links to expire automatically?

Can I track QR code scans and smart link clicks in the same view?

QR Codes

What is the difference between static and dynamic QR codes?

Can I add my logo and customise QR code designs?

What scan data do dynamic QR codes provide?

Are there size or resolution recommendations for printing QR codes?

Analytics

What analytics data is available for my links and QR codes?

How quickly does analytics data appear in the dashboard?

Pricing & Account

Is there a free plan available?

What happens when I upgrade or downgrade my plan?

Is my data retained if I cancel my subscription?

Can I have multiple users on my account?

Still have questions?

Frequently asked questions

Getting Started

What is LinkTraceIQ?

How does click tracking work?

What makes a smart link different from a regular short URL?

Do I need technical skills to use LinkTraceIQ?

Smart Links

How many smart links can I create on each plan?

Can I set my smart links to expire automatically?

Can I track QR code scans and smart link clicks in the same view?

QR Codes

What is the difference between static and dynamic QR codes?

Can I add my logo and customise QR code designs?

What scan data do dynamic QR codes provide?

Are there size or resolution recommendations for printing QR codes?

Analytics

What analytics data is available for my links and QR codes?

How quickly does analytics data appear in the dashboard?

Pricing & Account

Is there a free plan available?

What happens when I upgrade or downgrade my plan?

Is my data retained if I cancel my subscription?

Can I have multiple users on my account?

Still have questions?